Your Communication Partner

Worry about the customer ?

ikonTel always there for help.

To provide a leading edge one stop solution for
all business communication & IT needs, backed
up by a team which is passionately committed to
providing an outstanding customer service.

By monitoring customer calls, supervisors have greater control
over the quality of their employees and their interactions with
customers. Not only does call recording lead to improvements
in customer satisfaction levels, it also identifies specific areas
where employees can improve.

iQH Healthcare Management mobile
app affordable price and easy implementation
will allow your practice,hospital or individual,to
quickly realize a return on your investment

Worry about the customer?

ikonTel always there for help.

To provide a leading edge one stop solution for all business communication & IT needs,

Take Your Practice From Good To Great With iQH Healthcare Management Mobile Application

Our Services

Smartphone apps Developer for all major mobile platforms.

Customers reaching to help desk at no cost.

TOLL FREE

Through convenient mechanisms.

LONGCODE SMS

Stay ahead of your buisness with bulk SMS

BULK SMS

Customers convey their interest to be reached.

MISS CALL

Eliminate the need of physical hardware and storage space.

CLOUD TELEPHONY

CLICK 2 CALL

Stay ahead of your business with bulk voice calling.

BULK VOICE CALLING

Secure authentication through unique voice identifier.

IVRS

About Company

ABOUT IKONTEL:Ikontel is a next generation high-quality product development and software solution company with an endeavour to offer cost effective and high-end technology solutions focused on addressing customer's pain areas.

OUR VISION : We believe that good things happen to good people.So it was only obvious, when Industry leaders came onboard and aligned as force multipliers with Ikontel, Mission to create and set-up a business that follows consistent profitable growth over a period of time.

OUR MISSION : We strive to give our clients a competitive edge in their respective industries. Through the provision of market-leading communication products, we are dedicated to enhancing their customer service levels, improvising their workplace efficiency and increasing their productivity levels.

Our Product

iQH Healthcare Management mobile app affordable price and easy implementation will allow your practice.

The patients watch the television to know about
their turn. We push relevant advertisement based on the location of the clinics.

12000+ Happy Customers in 66+ Countries, Join us today for improved communication with your customers

Never miss a business lead


A telecom & IT service provider that you can trust…

Our highly trained, friendly and efficient staff are totally committed to providing the leading edge solutions needed to help you to work and communicate more efficiently and profitably. We provide the best choice of voice, data, mobile, broadband and IT solutions available to keep your company up-to-date and ahead of your competitors in a constantly evolving communications industry.


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Our People

Confident and authoritative in their area of expertise. Acting with integrity at all times, meaning our clients work only with people they can trust. Respected, developed, and treated with mutual respect to attract and retain the best people for our clients. 

What our clients say about us

 

Testimonial

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THEIR WORK ON OUR DIGITAL MARKETING HAS MADE A SIGNIFICANT DIFFERENT TO OUR BUSINESS.

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WHEN IT COMES TO DIGITAL MARKETING THERE ARE LOT'S OF PLAYER WHO CLEM A LOT. BUT IKONTEL HELPS YOU MAKE IT HAPPEN .

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IKONTEL HELPED US RUN A SMS CAMPAIGN THAT BROUGHT US MORE LEADS THAN WE HAD EVER SEEN THROUGH A SINGLE EFFORT.

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WITH ALMOST NO TIME OR EFFORT FOR US! THE BEST PART WAS THAT WE COULD COMPLETELY TRUST THEIR TEAM TO TAKE THE OWNERSHIP OF THE PROJECT THOURGH MINIMAL GUIDANCE.
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IKONTEL IS A GREAT SERVICE PROVIDER. WE ARE FULLY SATISFIED WITH THEIR SERVICE .

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WITH ALMOST NO TIME OR EFFORT FOR US! THE BEST PART WAS THAT WE COULD COMPLETELY TRUST THEIR TEAM TO REPRESENT OUR COMPANY PROFESSIONALLY WITH OUR CLIENTS.

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IKONTEL HELPED US RUN A SMS CAMPAIGN THAT BROUGHT US MORE LEADS THAN CONVENTIONAL MARKETING CAMPAIGN.

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WITHOUT DRIVING ANY MORE TRAFFIC, OUR CLIENT IS GETTING FOUR TIMES THE LEADS THAT HE WAS GETTING BEFORE.

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WITH ALMOST NO TIME OR EFFORT FOR US! THE BEST PART WAS THAT WE COULD COMPLETELY TRUST THEIR TEAM TO REPRESENT OUR COMPANY PROFESSIONALLY WITH OUR CLIENTS.

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IKONTEL IS A GREAT SERVICE PROVIDER. WE ARE FULLY SATISFIED WITH THEIR SERVICE .

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THEIR WORK ON OUR DIGITAL MARKETING HAS MADE A SIGNIFICANT DIFFERENT TO OUR BUSINESS.

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WHEN IT COMES TO DIGITAL MARKETING THERE ARE LOT'S OF PLAYER WHO CLEM A LOT. BUT IKONTEL HELPS YOU MAKE IT HAPPEN .

Slide thumbnail

IKONTEL HELPED US RUN A SMS CAMPAIGN THAT BROUGHT US MORE LEADS THAN WE HAD EVER SEEN THROUGH A SINGLE EFFORT.

Slide thumbnail
WITH ALMOST NO TIME OR EFFORT FOR US! THE BEST PART WAS THAT WE COULD COMPLETELY TRUST THEIR TEAM TO TAKE THE OWNERSHIP OF THE PROJECT THOURGH MINIMAL GUIDANCE.
Slide thumbnail

IKONTEL IS A GREAT SERVICE PROVIDER. WE ARE FULLY SATISFIED WITH THEIR SERVICE .

Slide thumbnail

WITH ALMOST NO TIME OR EFFORT FOR US! THE BEST PART WAS THAT WE COULD COMPLETELY TRUST THEIR TEAM TO REPRESENT OUR COMPANY PROFESSIONALLY WITH OUR CLIENTS.

Slide thumbnail

IKONTEL HELPED US RUN A SMS CAMPAIGN THAT BROUGHT US MORE LEADS THAN CONVENTIONAL MARKETING CAMPAIGN.

Slide thumbnail

WITHOUT DRIVING ANY MORE TRAFFIC, OUR CLIENT IS GETTING FOUR TIMES THE LEADS THAT HE WAS GETTING BEFORE.

Slide thumbnail

WITH ALMOST NO TIME OR EFFORT FOR US! THE BEST PART WAS THAT WE COULD COMPLETELY TRUST THEIR TEAM TO REPRESENT OUR COMPANY PROFESSIONALLY WITH OUR CLIENTS.

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IKONTEL IS A GREAT SERVICE PROVIDER. WE ARE FULLY SATISFIED WITH THEIR SERVICE .

about-ikontel

iKonTel. We are a next generation service provider with an endeavor to offer cost-effective high end quality solutions, focused on addressing customer’s pain areas. We offer a broad portfolio of core enterprise & industry specific services by implementing smart basics combined with proficient and first-rate execution model. Since our inception, iKonTel’s been focused on customer-centric innovation; constantly searching for new and different ways to solve client problems and

Read Morebuild stronger businesses.That culture continues to thrive, permeating the company from the top down and setting it apart from competitors focused solely on execution of repetitive Telecom and Health Care in India.

At iKonTel, we nurtureInnovation, for ourselves and especially for our clients. iKonTel couples its deep process knowledge, insights and best practices with industry experience and strong domain knowledge to deliver a comprehensive solution. The strong executive leadership team & consultants have over 200 man yrs of collective experience in the industry which gives us the unique ability of providing consulting services to our clients. In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required. The advantage for the client is of Development, Delivery and Execution expertise from iKonTel.
our-mission2

To provide a leading edge one stop solution for all business communication needs, backed up by a team which is passionately committed to providing an outstanding customer service”

  • Put our client’s needs first and at the heart of the relationship
  • Expect to be measured on the value that we deliver.
  • Accept that technical excellence is a given.
  • Committed to fairness and transparency.

our-vision2

We strive to give our clients a competitive edge in their respective industries. Through the provision of market-leading communication products, we are dedicated to enhancing their customer service levels, improvising their workplace efficiency and increasing their productivity levels.

Our highly trained, friendly and efficient staff are totally committed to providing the leading edge solutions needed to

Read More help you to work and communicate more efficiently and profitably. We provide the best choice of voice, data, mobile, broadband and IT solutions available to keep your company up-to-date and ahead of your competitors in a constantly evolving communications industry.

How we work


One of our client, a popular telecom operator want to reach their customers who does not use their phone very actively. So it is very difficult to reach to these customers. Our client is neither able to send prompotional SMS or OBD ( outbound automated calls) to these customers. The difficulty is finding when the user is using his mobile and active in the network. Our client want to give them some promotional offers, so that these customers come to the mainstream and generate revenue and increase the Average revenue per user( ARPU). Our client evaluated the existing solutions, which are very expensive and my destablize the existing network and it may add additional loads. The challenge was to provide a cost effective smart solution without adding any extra load on the existing infrastructure.

There are millions of calls and call events are happening the network. So the soultion should be fast en enough to track the events and analyse when the user is active and send him an sms/voice altert. We designed a smart solutions to this problem and currently deployed on six telecom circles and soon will put all the telecom circles of our client across india. This really helps our client retaining their customers and increase the ARPU.

Still most of the telecom operators wastes their precious messaging and calling bandwith to reach their customer when their mobile are switched off/not reachable. Our INSTA ALERT solution sends the promotional calls/message only when they are in the network, so effectively sending the bandwidth. One of the Telecom Operator predominately in North chooses Insta Alert Solution to effectively manage bandwidth, the campaign and churn.

Read More

Tied with one of the promising Auto mobile start up to provide them messaging and dialer Solution. The PRI lines are not readily available in most of the places. It requires physical connectivity and also very costly and not scale able. Our GSM based smart solution will help to ready deploy their solution anywhere.

Leadership Team


ikonTel is a next generation high quality product development and software solution company with an endeavour to offer cost effective and high-end technology solutions focused on addressing customer's pain areas. We have a range of products that cater to the Telecom and health Care industries in India. Our In-house development team have created solutions for mobile Applications, Cloud Computing and Services, Telecom Billing, Mass Communication(Both text and voice), MVAS, Database Performance enhancement, Speech Engine Integration, Campaign management and VXML.

To Support our product range, we have a team of in-house experts distributed across Research & Development,Sales & Marketing,Engineering and Support functions


Sanjit Kumar Pradhan

An visionary leader in IT and the Architect behind IkonTel, with over 15 years of successfully proven track record across India and Abroad in Database and Telecommunication Technology. A Instrumentation Engineering Graduate from IIT, Kharagpur, India, he has worked on numerous technologies with HP India and Sun Micro-Systems. He enables business with Technology.


Sanjay Kumar Rout

A Charismatic leader with over 14 years experience in the Service industry and the one responsible for putting together this world class team in IkonTel. A Graduate of Engineering from RVCE, Bangalore. Sanjay has a successful track record following him from the companies he has worked, like, HP India & IBM ISL. He is also the driving force behind IkonTel.

 

TELECOM SERVICES

ivrs


IVRS

Secure authentication through unique voice identifier.

Interactive voice response (IVR) is a technology that allows

Read More a computer to interact with humans through the use of voice and DTMF tones input via a keypad.

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Long code SMS

Pull information through convenient mechanisms.

Stay ahead of your buisness with LongCode SMS, one of the powerful, immediate, cost effective and measurable marketing channels.

click2call

CLICK TO CALL

Instant call back facilities for the customer.

Click-to-call, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text)

Read More to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP)

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TOLL FREE

Customers reaching to help des k at no cost.

Gives callers an opportunity to connect to the contact justify with no additional long distance fees.

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MISSCALL

Customers convey their interest to be reached.

Connect instantly with thousand of customers ona personal level. Quick convenient and ideal for targeting customer.

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CLOUD TELEPHONY

Eliminate the need of physical hardware and storage space.

Cloud telephony specifically refers to the services offered in IVR like voice services and replaces the business telephone equipment (like PBX, which is outdated now) with third-party VoIP service

ive

IVR
Self-service option & lesser wait time for customers.

(IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

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BULK VOICE CALLING

Stay ahead of your business with bulk voice calling.

Stay ahead of your buisness with bulk voice calling, one of the powerful, immediate, coast effective and measurable marketing channels.

bulksms100


BULK SMS

Self-service option & lesser wait time for customers.

Stay ahead of your buisness with bulk SMS

 

 

I T SERVICE

iqh_logo

This application run's in web & mobile platform .
iQuickHealth, Integrated And Innovative Application With A Sole Aim To Reduce Your Waiting Time At The Clinic. Its Innovative Appointment / Token Status
Read More>>>> Features Keeps You Update In Real Time, So That You Don't Need To Waste Your Precious Time At The Clinic. It Has A Google like Interface To Search Your Doctor, Next Time Just Select From Your Profile , Your Preferred Doctor. Even You Can Talk To Your Doctor And Consult Using This App. We believe that ZERO CAPITAL investment represents the start of a partnership between our company and your practice.We both succeed if we offer you the most modern technological platform and best-in-industry implementation,training,and support service,that allows you to enhance your practice and achieve your automation goals.
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unnamed.

This application run's in web & mobile platform .
SCHOOCO School app platform, Sending Payment Reminder, Emergency Notice, Vacation Notice,Tracking School Buses,
Read More>>>>

Getting alerts in case the bus goes out of range. Parents are up to date with the latest information like dues, attendance, notices,& marks. Parents can also track the bus location and have peace of mind with the up to date information.Teacher takes attendance, send Home Works, Feedbacks, messages and online tabulations of the marks this app allows parents & school official to track the school bus along with expected arrival time. Bus staff can also send the real-time notification to parents through alert service.

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This application run's in web & mobile platform .
The management can track ticket logs. And understand the consumer problem need for the further development. So they can improve their efficiency in the future.

logo-pace-power

This application run's in web & mobile platform .
The management can track ticket logs. and understand the consumer problems & need for further development .So they can improve their efficiency .

IK AGRO

This application run's in web & mobile platform .
The software is made for officially filed activity. The application track the person whom they meet (farmer) .how long they travel for meet the person
Read More>>>> with all the documental proof.

 

 

 

 

Customer Service

Call Recording

Resolve disputes & protect your business and staff with recorded evidence Improve employee performance & customer satisfaction Detect or deter security breaches & inappropriate calls Coach your employees with examples of high & low quality calls Learn about your customers & their response to marketing campaigns
 

Call Management

Improve employee performance & customer satisfaction Detect or

Read More>>>> deter security breaches & inappropriate calls Promote products and services Enhance your corporate image Motivate customers towards purchases 100% target marketing accuracy
  Advertising on hold Psychologically reduce the on hold time Minimise caller hang up rates Promote products and services Enhance your corporate image Motivate customers towards purchases 100% target market accuracy
 

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Voice-Platform

Our voice platform, supports auto dialling,IVR,missed call alerts, At present using our dialer we dial around 10 million calls per day, It supports ss7 /pro and GSM mobiles. We manage voice recording/campaign management, MIS , DND scrubbing complete end-to-end campaign management and big data analysis. It is VXML 2.0 compliant. It supports up to 100 E1s in a cluster.

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Retention Management

Good customer retention is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition, ranging between 25 and 80%!). Companies with high retention also grow faster. However, customers can only be retained if they are loyal

Read More>>>>>> and motivated to resist competition. Ikontel expertise on this in various methods including Contact Centers, Reminder SMS, Push Messages, etc. Some of our processes have a retention ratio of over 93 %. We are pioneer in the retention management of DTH and data card customers. We analyses the usage and recharge pattern, and make promotional campaigns, coupons. We send Voice/SMS promotional messages ,executive calls and retain them. One of the leading DTH provider in south able to retain 15% his churned customer using our solution. We manage the complete cycle for retention.

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Churn Management

India s churn1 rate is anywhere between 3.5% to 6% per month, meaning annually they would be losing between 42% to 72% of their annual customer base. That's about one of the highest in the Asia-Pacific region. Considering that the cost of acquiring a new customer is as high as Rs 3,000,

Read More>>>> the losses are immense. We analyse usage-pattern, recharge- pattern, Customer Care complains pattern and network activity pattern ( various network event) to help Telcos profiling the customers and sending promotional offers and managing the complete cycle. It helps telco to increase the ARPU and retain the customers.

Contact_Us

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Ad Platform

ikontel provides a media platform for the doctor appointments and contents at the clinics. The patients watch the television to know about their turn. We push relevant advertisement based on the location of the clinics.

 

SOLUTIONS FOR AGRO INDUSTRY

Your success depends on strong farmer relationships. Our products and services strengthen your business by facilitating lasting connections between you and your customers. Powered by advanced mobile technology, data analytics, and unparalleled support, our comprehensive solutions elevate every aspect of your business experiences.

 

 

  • Feet on the ground
    A realistic understanding of your own ideas, actions, and decisions.
  •  

  • B I Analytical tool.
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  • Farmer Registration.
  •  

  • Field activity of company executive.

 

 

Contact -Us

Bangalore Address:

No:73 & 74, 1st Floor ABMGP Building, Margosa Road, 17th Cross, Malleswaram,Bangalore-560055, Karnataka, INDIA.


Phone no:080-4653-50-50

 

Email:info@ikontel.com


Bhubaneswar Address:

Plot no-28,2nd floor, Sharda Saburi,district Centre, Chandrasekharpur, Bhubaneswar-751016, Odisha,INDIA.

 
Phone no:0674-2747-122

 

Email:info@ikontel.com

--:copyright reserved to iKonTel-2017:--