iKonTel. We are a next generation service provider with an endeavor to offer cost-effective high end quality solutions, focused on addressing customer’s pain areas. We offer a broad portfolio of core enterprise & industry specific services by implementing smart basics combined with proficient and first-rate execution model. Since our inception, iKonTel’s been focused on customer-centric innovation; constantly searching for new and different ways to solve client problems and build stronger businesses. That culture continues to thrive, permeating the company from the top down and setting it apart from competitors focused solely on execution of repetitive Telecom and Health Care in India. At iKonTel, we nurtureInnovation, for ourselves and especially for our clients. iKonTel couples its deep process knowledge, insights and best practices with industry experience and strong domain knowledge to deliver a comprehensive solution. The strong executive leadership team & consultants have over 200 man yrs of collective experience in the industry which gives us the unique ability of providing consulting services to our clients. In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required. The advantage for the client is of Development, Delivery and Execution expertise from iKonTel.
We strive to give our clients a competitive edge in their respective industries. Through the provision of market-leading communication products, we are dedicated to enhancing their customer service levels, improvising their workplace efficiency and increasing their productivity levels.
Our highly trained, friendly and efficient staff are totally committed to providing the leading edge solutions needed to help you to work and communicate more efficiently and profitably. We provide the best choice of voice, data, mobile, broadband and IT solutions available to keep your company up-to-date and ahead of your competitors in a constantly evolving communications industry.
To provide a leading edge one stop solution for all business communication needs, backed up by a team which is passionately committed to providing an outstanding customer service”
- Put our client’s needs first and at the heart of the relationship
- Expect to be measured on the value that we deliver.
- Accept that technical excellence is a given.
- Committed to fairness and transparency.
How we work
One of our client, a popular telecom operator want to reach their customers who does not use their phone very actively. So it is very difficult to reach to these customers. Our client is neither able to send prompotional SMS or OBD ( outbound automated calls) to these customers. The difficulty is finding when the user is using his mobile and active in the network. Our client want to give them some promotional offers, so that these customers come to the mainstream and generate revenue and increase the Average revenue per user( ARPU). Our client evaluated the existing solutions, which are very expensive and my destablize the existing network and it may add additional loads. The challenge was to provide a cost effective smart solution without adding any extra load on the existing infrastructure.
There are millions of calls and call events are happening the network. So the soultion should be fast en enough to track the events and analyse when the user is active and send him an sms/voice altert. We designed a smart solutions to this problem and currently deployed on six telecom circles and soon will put all the telecom circles of our client across india. This really helps our client retaining their customers and increase the ARPU.
Still most of the telecom operators wastes their precious messaging and calling bandwith to reach their customer when their mobile are switched off/not reachable. Our INSTA ALERT solution sends the promotional calls/message only when they are in the network, so effectively sending the bandwidth. One of the Telecom Operator predominately in North chooses Insta Alert Solution to effectively manage bandwidth, the campaign and churn.
Tied with one of the promising Auto mobile start up to provide them messaging and dialer Solution. The PRI lines are not readily available in most of the places. It requires physical connectivity and also very costly and not scale able. Our GSM based smart solution will help to ready deploy their solution anywhere.
ikonTel is a next generation high quality product development and software solution company with an endeavour to offer cost effective and high-end technology solutions focused on addressing customer’s pain areas. We have a range of products that cater to the Telecom and health Care industries in India. Our In-house development team have created solutions for mobile Applications, Cloud Computing and Services, Telecom Billing, Mass Communication(Both text and voice), MVAS, Database Performance enhancement, Speech Engine Integration, Campaign management and VXML.
To Support our product range, we have a team of in-house experts distributed across Research & Development,Sales & Marketing,Engineering and Support functions
Sanjit Kumar Pradhan
An visionary leader in IT and the Architect behind IkonTel, with over 15 years of successfully proven track record across India and Abroad in Database and Telecommunication Technology. A Instrumentation Engineering Graduate from IIT, Kharagpur, India, he has worked on numerous technologies with HP India and Sun Micro-Systems. He enables business with Technology.
Sanjay Kumar Rout
A Charismatic leader with over 14 years experience in the Service industry and the one responsible for putting together this world class team in IkonTel. A Graduate of Engineering from RVCE, Bangalore. Sanjay has a successful track record following him from the companies he has worked, like, HP India & IBM ISL. He is also the driving force behind IkonTel.