iKonTel’s Agri AI-powered Omnichannel Communication Cloud Suite
In today's fast-paced agricultural sector, efficient communication with farmers is more critical than ever. iKonTel’s Agri AI-powered Omnichannel Communication Cloud Suite connects all your farmer interactions-IVR, SMS, AI-driven voice-bots, and WhatsApp-into a single, cohesive platform. This approach not only bridges the communication gap but ensures that every message is clear and impactful.
Often, companies struggle with effectively reaching their target audience, resulting in missed opportunities and fragmented communication. The lack of an efficient communication system can lead to delays and misunderstandings, causing frustration for both farmers and businesses. Additionally, manual data entry errors by field officers often compromise the accuracy of critical data.
For agri-input companies, seed brands, equipment manufacturers, and NGOs, our solution addresses these pain points by integrating all communication channels and improving the reliability of data collection. iKonTel’s suite also allows you to measure Real ROI by identifying new sales opportunities, maximizing cross-sells within your existing farmer database, and boosting farmer satisfaction. With full transparency, you can track every interaction, optimize your outreach efforts, and ultimately drive revenue growth.
Why the Agri Communication Gap Still Exists
Across India, agriculture contributes approximately 17.8% to the GDP and supports about 46.1% of the population through employment. Yet, most agri companies still face fragmented communication with farmers. Field teams, dealers, and farmers connect via phone calls, WhatsApp, or in-person visits—but this information rarely reaches marketing or product departments in an organized way.
Manual surveys lead to incomplete data and delayed responses. In the digital age, agriculture companies need more than mass messaging—they need a unified agri CRM software that integrates communication, awareness, and feedback into one system.
That’s where iKonTel ’s Agri AI based omnichannel ommunication Cloud Suite changes the game. Built on India’s most reliable cloud telephony infrastructure, trusted by top BFSI and enterprise clients, iKonTel brings automation, analytics, and multilingual communication directly to the heart of India’s farming network.
One Platform to Manage Every Farmer Interaction
From awareness campaigns to customer support, iKonTel unifies every touchpoint under one dashboard.
You Get:
- Verified, real-time farmer data
- Communication in 12+ regional languages
- Automated reminders and follow-ups
- ROI and campaign analytics
- Seamless integration with CRMs and field apps
This all-in-one agri CRM software India enables agricultural companies to monitor every call, message, and response instantly.
Core Solutions that Power Rural Communication
1. Farmer Data Digitalization and Validation – Streamlining Data Collection
Leverage digital solutions to automate the collection and validation of farmer data. By digitizing the process, you can ensure real-time updates to your CRM, eliminate manual entry, and guarantee data accuracy up to 90%.
Use Cases
- Farmer KYC and registration campaigns
- Crop feedback and survey collection
- Event or training confirmations
Result: Verified, accurate farmer data with enhanced lead conversion, all through seamless digital integration.
2. Boosting Farmer Engagement through iKonTel’s 123 IVR System
With iKonTel’s IVR system, businesses can easily gather and manage important farmer data through automated voice interactions. Every call captures key information, updates the farmer’s profile in real time, and tracks engagement, ensuring seamless follow-up and personalized communication.
Benefits:
- Automated Data Collection: Gather farmer information with every call, updated instantly.
- Real-Time Profile Updates: Track each farmer’s interaction and relationship status.
- Seamless Communication: Engage farmers at any time, ensuring timely responses without requiring smartphones.
- Improved Follow-Up: Ensure that all data is captured for efficient follow-up and support.
Use Cases:
- Product information and updates
- Feedback collection and surveys
- Seasonal farming advice and reminders
- Automated post-call communication through SMS or WhatsApp for further engagement
3. AI based Hybrify Connecta – Automate Product Communication
AI based Hybrify Connecta connects WhatsApp, IVR, AI based voice bot, and SMS into one dynamic communication flow. Send product information, identify purchase interest, generate sales, enable product delivery by foot on ground, handhold farmers on product usage, and seek farmer feedback—ensuring consistent farmer engagement.
Use Cases:
- Sharing product info and education
- Generating sales and tracking interest
- Supporting product delivery and usage
- Collecting farmer feedback
- Identifying best mode of communication to make it effective
4. ACMP – Agri Campaign Management Portal
For organizations running multiple regional campaigns, ACMP provides full control from one dashboard. Monitor budgets, campaign progress, and ROI across states in real time.
Use Cases:
- Department-wise marketing management
- Multi-channel campaign tracking
- Budget allocation and reporting
Result: Clear visibility, better planning, and accountability.
5. Seedhi Baat – Direct Farmer-to-Expert Resolution
No waiting, no transfers. Seedhi Baat instantly routes farmer calls to the right expert or regional team using intelligent call mapping. It ensures faster problem resolution and stronger trust.
Use Cases:
- Farmer grievance redressal
- Technical query escalation
- Real-time expert advisory
Result: 70% faster complaint resolution and improved farmer satisfaction.
6. Two-Way WhatsApp Bot – Conversational Support at Scale
India has over 850 million WhatsApp users as of 2024, with a significant portion of the agricultural community actively using the platform. Approximately 67% of Indian farmers are WhatsApp users.
Farmers increasingly prefer chat-based assistance, as it allows them to easily access vital resources, ask questions, and receive support in real time. The iKonTel Two-Way Bot answers product queries, collects KYC, shares videos, and helps farmers locate nearby dealers—all in local languages.
Use Cases:
- Automated onboarding and registration
- Dealer locator assistance
- Feedback and referral programs
Result: 60% reduction in manual customer care workload.
Empowering Businesses with Proven Impact
1M+
Calls/Day
During COVID-19
500+
Businesses
Supported
20+
Industries
Impacted
Who Benefits from iKonTel Agri Communication Cloud
Seed & Fertilizer Companies
Conduct multilingual campaigns, gather verified leads, and track conversions from each region.
Farm Equipment & Machinery Brands
Automate warranty registrations, service requests, and dealer communication through WhatsApp and missed calls.
Agro-Advisory & Input Distributors
Send regular farming tips, crop protection alerts, and instant query responses.
Government Programs & NGOs
Launch outreach campaigns, ensure participation tracking, and collect impact data seamlessly.
Quantified Impact
-
70% faster farmer response tracking
-
90% improvement in data accuracy
-
60% reduction in outreach costs
-
Unified visibility from HQ to field teams
These numbers make iKonTel ’s Agri CRM Software India the top-performing communication solution for agriculture brands nationwide.
Why Agriculture Brands Choose iKonTel
iKonTel brings over 12 years of cloud telephony and CRM expertise-the same infrastructure trusted by India’s top banks, fintechs, and FMCG giants. Now optimized for agriculture, it delivers unmatched uptime, analytics, and reliability.
Our Strengths
- 99.9% uptime and enterprise-grade scalability
- 12+ regional language coverage
- Real-time dashboards for campaign ROI
- Easy API integrations with existing CRMs
- Proven success across BFSI, FMCG, and Agri sectors
Result: Enterprise-level reliability, designed for India’s agriculture ecosystem.
Ready to Digitize Your Farmer Communication?
Bring every farmer interaction-Missed Call, WhatsApp, AI based voice Bot, or IVR-under one intelligent cloud platform. Empower your teams, connect faster, and measure every rupee of marketing spend in real time.
