Next-Gen Conversational Banking
iKontelā€™s Gen AI Voice Bot is a revolutionary leap in customer service for banks. Designed to interact, understand, and resolve customer queries using advanced generative AI, this solution brings conversational banking to the next level.
Manufacturing software that goes beyondthe benchmark
23+
Years
Of Experience
300%
Year on
year Growth
12+
Countries
Of Operation
AI-Powered Virtual Agent
The voice bot acts as a virtual agent capable of handling thousands of interactions simultaneously. From payment reminders, collection recovery calls, loan enquires, customer support, Cross sell conversations or verifying user details, the bot manages a full range of voice-based tasks.
Multilingual Support with Real-Time Language Switch
One of its standout features is the ability to operate in multiple Indian and global languages. It can detect and switch languages mid-conversation, ensuring natural and fluent interaction for every customer.
Voice-to-Text Accuracy up to 99%
With near-perfect transcription accuracy, the bot captures customer responses clearly, reducing ambiguity in follow-ups and ensuring clean data for records and compliance.
Integrated Dialer & Intelligent Call Routing
The bot works seamlessly with any dialler system. It can initiate outbound campaigns, route calls based on urgency, and escalate complex issues to human agentsā€”ensuring speed, relevance, and empathy.
Compliance Ready & Data Secure
Designed with strict security protocols, all conversations are encrypted and stored securely. The bot follows compliance rules such as DNC (Do Not Call), customer consent tracking, and language-specific call scripts.
Real Business Value
Banks using this bot have reduced manual call center load by 60% and improved first-contact resolution rates by 45%. The Gen AI Voice Bot not only cuts operational costs but also improves customer experience.