Best Gen AI Voice Bot Companies in India
Best Gen AI Voice Bot for BFSI sectors
iKontel is one of the best Gen AI Voice Bot companies in India, offering a groundbreaking Gen AI Voice Bot for BFSI sectors. Powered by Generative AI and Large Language Model (LLM), our bot holds secure, multilingual, and context-aware conversations that improve operational efficacy and service standards and recoveries.
Whether answering a customer's query, automating KYC, or checking loan inquiries, iKontel Generative AI IVR Voice Bot brings a new dimension to service automation, making smart banking customer services faster and more reliable.
Manufacturing software that goes beyondthe benchmark
23+
Years
Of Experience
300%
Year on
year Growth
12+
Countries
Of Operation
What is a Gen AI Voice Bot?
A Gen AI Voice Bot is an interactive assistant crafted by Generative AI, Natural Language Processing (NLP) and speech-to-text and text-to-speech (TTS) technologies. Unlike conventional systems such as IVR, our bot could comprehend possible complex customer queries and respond by maintaining context and delivering personalized answers. It earns much by being the interaction medium between banks and their customers in multifaceted, dynamic real-time communication.
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Key Advantages Over Legacy Systems:
- Natural Conversations with Emotional Intelligence: Our bot adapts to customer emotions and needs, offering a more human-like experience.
- Multi-Turn Interactions with Memory:It remembers previous conversations, ensuring continuity and a more personalized experience.
- Real-Time, Human-Like Responses:Fast, accurate responses that reduce wait times and improve customer satisfaction.
- Continuous Learning:The bot constantly improves through machine learning, ensuring that it evolves with every interaction.
Automate
Workflows
and
Monitor your Sales.
Why Do We Need Gen AI Voice Bot for Banks Today?
The banking industry is evolving at a rapid pace, and traditional customer service methods no longer meet the growing demand for speed, security, and personalization. Here's why iKontel’s Gen AI Voice Bot is the solution that leading banks are choosing:
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Secure, Compliant, and Scalable
Our Gen-AI voice bot stands being compliant with BFSI regulations; it also comes with banking-grade encryption, ensuring the highest security of data, whilst simultaneously scaling to millions of customers.
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Multilingual, Human-Like Conversations
With support for English, Hindi, Hinglish, and customizable regional languages, our bot can understand a wide range of accents, slang, and emotions, making it highly adaptable to diverse customer bases.
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LLM-Powered Personalization
Our bot is somehow GTP-model based, LLM-powered, and capable of carrying out highly personalized, context-aware conversations, further ensuring that the customers do get relevant responses which become better after every interaction.
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24/7 Automated Support
Our bot provides round-the-clock support for KYC queries, loan status checks, balance inquiries, and grievance redressal, ensuring that no customer ever waits.
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AI-Powered Analytics Dashboard
Track key customer metrics like satisfaction ratings, call outcomes, and drop-offs using our real-time, AI-driven reporting system.
Core Features of iKontel’s Gen AI Voice Bot for Banks
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Conversational Intelligence with Generative AI
Our bot uses advanced LLMs to understand customer queries and generate personalized responses, ensuring that customer interactions are always relevant and meaningful.
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Real-Time Speech Recognition & Response
Speech-to-text and text-to-speech technology ensure smooth and efficient communication during each interaction.
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Seamless Core Banking Integration
iKontel’s bot integrates effortlessly with existing CRM systems, LMS, and core banking platforms, triggering real-time actions like loan approvals, EMI reminders, and service requests.
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Secure, Low-Latency Cloud Infrastructure
Built with 99.99% uptime and encrypted data transmission, ensuring secure and fast communication at scale.
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No-Code Customization
Easily design and deploy voice flows using our no-code platform, allowing for quick adjustments without requiring technical expertise
Real Results – A Proven Solution for Banks
We’ve observed firsthand how iKontel’s Gen AI Voice Bot has significantly improved operational efficiency. For example, we saw a surge of more than 92% in the collections of the bucket X portfolio within just 11 days, with PDM (7 days) and DPD (4 days) showing dramatic improvements in customer journeys without the need for manual interventions.
In fact, we only perform calling/dialling for 8% of the data that’s unreachable, demonstrating the high level of automation the system brings to banks.
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- Surge of 92% in the Collections of the Bucket X Portfolio in 11 Days: This demonstrates the immediate impact of iKontel’s Gen AI Voice Bot on improving recovery outcomes.
- PDM (7 Days) and DPD (4 Days): These metrics highlight the speed and efficiency of the bot’s recovery processes, reducing the reliance on manual intervention.
- Only 8% of Data Requires Manual Calling/Dialling: This emphasizes the automation capabilities of the bot, with 92% of tasks handled autonomously, improving cost-effectiveness.
Use Cases – Real-World Applications in Banking
KYC Verification
Automate KYC through voice prompts and real-time database validation.
Loan Status & EMI Queries
Provide instant responses about loan disbursements, due dates, and EMI details.
Lead Qualification & Onboarding
Engage potential leads, qualify them, and push them to CRM with personalized conversations.
Customer Complaint Resolution
Log, prioritize, and resolve complaints effectively, ensuring smooth resolution.
Outbound Campaigns
Run proactive calls for payment reminders, promotions, or feedback collection.
Fraud Detection Alerts
Instantly notify customers about suspicious transactions or OTP misuse.
Cross-Selling Opportunities
Leverage previous conversations to suggest relevant banking products to customers.
How It Works
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Customer Speaks -
The customer’s voice is converted into text using Automatic Speech Recognition (ASR).
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AI Engine Processes Query -
The bot processes the query, understands the intent, and retrieves the necessary data.
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System Triggers Action -
Actions such as CRM updates, payment reminders, and alert notifications are triggered in real-time.
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Response Delivered -
The bot delivers real-time text-to-speech responses in the customer’s language.
All conversations are logged, analyzed, and improved through machine learning feedback loops.
Why Choose Ikontel
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Here’s why iKontel’s Gen AI Voice Bot for banks stands out as the Best Gen AI Voice Bot for BFSI sectors:
- Tailored for BFSI: iKontel understands your business logic for functional requirements. We design an ecosystem that fits seamlessly into your operations.
- Enterprise-Level Security: Fully compliant with BFSI standards, our platform supports banking-grade encryption, data masking, and audit trails for robust security.
- Multilingual Mastery: Speak to customers in their preferred language, with high accuracy and the ability to understand accents and slang.
- No Manual Intervention After Setup: The system operates autonomously, with auto-pilot mode, ensuring high operational efficiency and reduced human oversight.
- 24/7 Expert Support: From setup to ongoing optimization, our expert team is always available to ensure your voice bot runs smoothly.
Conclusion
iKontel’s Gen AI Voice Bot for banks is a versatile solution that goes beyond just recovery. It’s designed to automate customer service in banking, finance, and various other industries, driving efficiency, improving customer satisfaction, and offering cost savings. By combining Generative AI, LLMs, and advanced automation, iKontel is setting new standards in intelligent customer service.
