India’s Best Gen AI Cloud Telephony Solutions for Banks & NBFCs
Banks and NBFCs in India are embracing cloud telephony solutions to modernize customer communications and stay ahead in a regulated, competitive market. With rising call volumes, stricter compliance, and digital-first consumers, traditional on-premise systems fall short. In contrast, cloud telephony for banks offers real-time call tracking, intelligent IVRs, and secure voice routing through virtual numbers for BFSI. These systems ensure 24x7 availability, call recording, and compliance with RBI and ISO 27001 standards, while offering seamless API integration with core banking systems. The result? Better engagement, faster collections, and a secure omnichannel experience—all without upfront infrastructure.
Banks and NBFCs in India are embracing cloud telephony solutions to modernize customer communications and stay ahead in a regulated, competitive market. With rising call volumes, stricter compliance, and digital-first consumers, traditional on-premise systems fall short. In contrast, cloud telephony for banks offers real-time call tracking, intelligent IVRs, and secure voice routing through virtual numbers for BFSI. These systems ensure 24x7 availability, call recording, and compliance with RBI and ISO 27001 standards, while offering seamless API integration with core banking systems. The result? Better engagement, faster collections, and a secure omnichannel experience—all without upfront infrastructure.
Empowering Businesses with Proven Impact
1M+
Calls/Day
During COVID-19
500+
Businesses
Supported
20+
Industries
Impacted
Count on Ikontel’s Gen AI Cloud Telephony Solutions
In the evolving world of cloud communication, Gen AI Cloud Telephony is revolutionizing how banks and NBFCs operate. Ikontel’s Gen AI engine understands caller intent, tone, and urgency—enabling intelligent call routing, smart escalation, and real-time speech analytics. Whether it's fraud detection, dynamic EMI collection, or multilingual onboarding, Gen AI powers faster, context-aware, and compliant conversations at scale. With Ikontel, you don’t just automate—you intelligently connect, resolve, and engage your customers like never before.
Ikontel Banking Cloud Telephony Features
Queue Management
Handle high call volumes with smart queueing and estimated wait times to reduce drop-offs.
Supervisor Barge-In
Join ongoing calls discreetly to support agents or manage escalations without disrupting conversations.
Live Monitoring
Track active calls in real time for quality checks, tone analysis, and compliance assurance.
Smart Forwarding
Redirect calls to the right agent or department instantly, improving resolution rates.
Branded Greetings
Customize welcome prompts, hold music, and updates to reinforce your brand identity.
Secure Recordings
Store all interactions in encrypted formats for audits, training, and compliance with BFSI norms.
Conferencing
Enable 3-way calls for quicker resolutions involving agents, customers, and supervisors.
Self-Service IVR
Let customers resolve queries, upload documents, or verify details through intuitive menus—anytime.
Text-to-Speech
Convert messages to voice in multiple Indian languages for personalized customer interactions.
Outcome Tagging
Agents can log call results with predefined tags like 'EMI Paid' or 'Callback Needed' for easy tracking.
How Ikontel Transforms Communication in the Banking & Financial Sector
Ikontel revolutionizes how the banking and financial services industry communicates, ensuring every customer interaction is seamless, secure, and smart. By deploying cloud call management, API integrations, Ikontel helps banks and NBFCs achieve better customer engagement, faster issue resolution, and cost efficiency—all while staying compliant with RBI and regulatory norms.
10 Key Benefits of Ikontel’s Cloud Telephony for Financial Services
Omnichannel Engagement
Ikontel combines voice, WhatsApp, SMS, and email into a single platform. Customers can interact using their preferred channel, improving satisfaction and responsiveness across the board.
Automated Loan Collection Reminders
With AI-driven outbound calls and SMS triggers, NBFCs can automate EMI reminders, boosting recovery rates without manual intervention.
24x7 Customer Support
Deploy IVR provide round-the-clock support—answering balance inquiries, loan status, and fraud alerts, even beyond business hours.
Real-Time Call Analytics
Track call volumes, agent performance, drop-offs, and customer sentiment through live dashboards, improving operational insights and decision-making.
Scalable Call Handling
Whether your call center has 10 or 1,000 agents, the system scales with zero infrastructure overhead, supporting seasonal surges and growth.
Call Recording & Compliance
Automatically record and store calls for audit purposes. Ikontel ensures compliance with Indian financial regulations like RBI mandates.
Smart Routing & IVR
Route calls to the right department or relationship manager instantly. Reduce call transfers and improve first-call resolution rates.
CRM & Core Banking Integration
Integrate with your existing CRM, core banking, or loan management software to fetch real-time data and personalize conversations.
Geo-independent Operations
Enable your agents to work from anywhere with virtual numbers and cloud-based dashboards, ensuring business continuity in any situation.
Cost-Efficient Communication
Reduce telecom costs by up to 30% while increasing call efficiency. No hardware maintenance or on-premise PBX required.
Why Choose Ikontel for Your Cloud Telephony Solutions?
For NBFCs and financial service providers, cloud telephony is not just a tool—it's a game-changer. Ikontel’s cloud phone system for NBFCs ensures end-to-end automation for loan processing, collections, and fraud alerts. Whether it's integrating WhatsApp with voice journeys or enabling multi-language bots, Ikontel offers hyper-personalized financial communication experiences. It helps NBFCs reduce turnaround time, improve customer satisfaction scores, and scale across geographies without new setups. According to a 2024 report by IDC, 63% of financial institutions in India plan to move to cloud telephony by 2026—Ikontel positions you ahead of that curve.
Our Process
Discovery – Understand your banking workflows and communication gaps
Customization – Design voice journeys, bot flows, and integration models
Deployment – Understand your banking workflows and communication gaps
Training & Onboarding –Train agents and managers
Analytics & Optimization –Real-time performance monitoring & fine-tuning
Compliance and Integration Ready
Customer Care – 24x7 IVR, account info delivery
Sales & Collections – Automated follow-ups, repayment reminders, and AI call summaries
Fraud Detection - Instant voice alerts, OTP validation, and geo-tagged call logs
New Customer Onboarding – Document submission reminders, KYC verifications via IVR
Loan Disbursement – Pre- and post-loan process communication workflows
