Voice Bot Solutions for the Banking Sector
Voice bot solutions for banks by iKonTel Solutions are transforming customer service by using advanced AI technology to provide seamless, efficient support. With AI voice assistant banking, banks can automate and streamline interactions, improving service delivery while reducing operational costs. Whether itβs voice automation for BFSI or supporting loan collections and customer support automation for NBFCs, voice bots are revolutionizing the industry.
Empowering Businesses with Proven Impact
1M+
Calls/Day
During COVID-19
500+
Businesses
Supported
20+
Industries
Impacted
What is a Voice Bot?
A voice bot is an AI-powered system designed to interact with customers through natural language. In the banking sector, it automates responses to customer inquiries, making it easier for banks to manage high volumes of calls and requests.
Why the Banking Sector Needs Voice Automation
With the growing number of customer interactions, banks need efficient solutions to handle inquiries. Voice bot solutions for banks offer 24/7 customer service, reducing wait times and ensuring customers always have access to support. Additionally, AI-based voice bots are highly effective in loan collections and customer support automation for NBFCs, streamlining processes and enhancing customer satisfaction.
Get Started FreeUse Cases of Voice Bots in Banks
Loan Collections
Automate loan reminders and repayment queries with AI-powered voice bots.
Balance Check
Allow customers to check their account balance through a voice-activated system.
EMI Reminders
Provide automated notifications for upcoming EMIs, helping reduce late payments.
Key Features of Voice Bot Solutions for Banks
- 24/7 Support : Voice bots work around the clock to assist customers at any time.
- Multilingual Capabilities Supports multiple languages, ensuring accessibility for diverse customers across India.
- Contextual-Conversations : It helps to start the conversation with previously known facts to make the conversation more effective, relevant, natural, personalized, and to create engaging experience for the users
- RBI-Compliant Voice Solutions: Our RBI-compliant voice solutions adhere to regulatory standards, ensuring secure and legal interactions.
- CRM Integration : Seamlessly integrates with existing CRM systems to enhance customer management.
Benefits of Using AI Voice Bots for Banks
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Reduced Wait Time : AI voice bots instantly address customer queries, reducing the need for human agents.
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Better Customer Experience : Provide accurate and fast responses, improving overall satisfaction.
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Lower Operational Costs: Automate routine tasks, reducing the need for large customer service teams.
As a leading voice bot service provider in India, iKonTel Solutions offers AI-based voice bot solutions that are fully compliant with RBI regulations, ensuring secure and effective automation for banks and NBFCs.
Schedule a Demo Today to see how voice bot solutions for banks by iKonTel Solutions can revolutionize your customer service experience.