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Voice Bot

Voice bots are AI powered software that allow callers to navigate an IVRS using their voice. Enabling caller convenience and automated communication is a key feature of Voice Bot technology.

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Get the best voice bot solutions from iKonTel

Have you ever wondered how Call Centres handle millions of calls seamlessly with high performance rate? The answer is Voicebot that can work effortlessly simplify the entire customer operation ecosystem and respond to your customer faster and accurately. iKonTel is a team of industry experts in the world of voice bot and motivated by AIML and NLP. Being the best Voice Bot Service Provider in India, we have helped numerous companies including bank, agriculture, retail, utilities to name a few.

About Us

Empowering Businesses with Proven Impact

1M+

Calls/Day
During COVID-19

500+

Businesses
Supported

20+

Industries
Impacted

Significance of Voicebot solutions

Voice Bots have several valuable applications that can help all major industries, however, the main purpose of voicebot is to automate customer interactions and business communications.

Let’s understand how voice bot helps an organization

  • Schedule in-person meetings using Voice Assistant

  • Update customer data easily

  • Conduct automated lead-generation campaigns

  • Collect smart market data effectively

  • Collect and update the status of applications

  • Updated top-of-the-funnel marketing calls

  • Reminders, alerts & personalized interactions

  • Scale up your business database with automated data records

  • Streamline incoming calls

  • Instant response to customers’ queries

  • Voice bot and human work in tandem for a seamless customer support

  • Reduce call agent workload

  • Provide personalized responses to specific queries

  • Easily interacts with NLP to understand customer intent

  • Smart enough to understand customers’ emotion

Project management

Automate Your Workflows
and Achieve More

Voicebot Use cases

More than 15,000 companies trust and choose Itech

Collections

Automate loan collection with a Humanized Collections Bot

Insurance

Register a claim through voice bot, by calling dedicated helpline number from the accident spot and choose the relevant option on the IVR to get connected to the voice bot

Government

Eradicate Language barriers and boost governance by making it simpler for citizens to access services and register grievance

Healthcare

Automate patients’ appointment booking and other healthcare related process through Voicebot

Customer Care

Value Addition to Call Centres for handling initial call flows for filtration of leads

Tele-Verification

Automate Tele-Verification Process through Voicebot by asking multiple questions required for application verification

Get a customized VoiceBot Solution From iKonTel

What makes Voice Bots extremely useful for businesses is their personalization. The AI powered software can be tailored to meet the specific requirements of any business enterprise. With automated natural language processing, Voice Bots can be designed in various languages and for top-notch industry functions.

You can get a custom Voice Bot that can showcase your brand image in the best way possible.

Customers can interact with your business through a simulation that is robust, responsive and smart. Implementing a personalized experience for customers is easier using Voice Bots. Besides, marketing automation and data collection is scaled up using AI & ML algorithms to track, record and repurpose business data.

Being one of the top-notch Ai voice Bot companies in India, iKonTel has expertise in offering customized & result-driven Voice Bot solutions. Having said that we develop a complete ecosystem, roadmap, journey building and develop a solution to meet your unique business requirements. Just specify your requirements and our team of engineers will use the latest technology and framework to build an intelligent Voice Bot that matches your business needs.

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Industry we cater

  • Bank
  • BFSI
  • Agriculture
  • Healthcare
  • Utilities
  • Grievance
  • Service centre
  • Travel portal/Agency
  • Logistics/Courier
  • OTT
  • E-commerce
  • Automobile
What we Offer

Why choose iKonTel Voicebot Solutions

iKonTel voicebot solutions has Top features like Natural Language Processing (NLP), Machine Learning (ML), Language detection, Sentiment & intent analysis which makes it more efficient engaging in complex conversations and is capable of Language Switching as per customers’ convenience. iKonTel sends Millions of BOT daily which can be Integrated Easily eventually at an affordable price by reducing Operational Costs significantly.

  • Automatic speech recognition :   Automatic Speech Recognition (ASR) makes use of Artificial Intelligence (AI) technology to process human speech into readable text which can be used to automate customer interactions and business communications
  • Omnichannel-Capabilities :  It allows organisations to communicate with their customers through multiple channels and touchpoints such as Phone Calls, Email, Voicebot, SMS, IVR, WhatsApp and Social Media
  • Contextual-Conversations :   It helps to start the conversation with previously known facts to make the conversation more effective, relevant, natural, personalized, and to create engaging experience for the users
  • Multi-language Support :   It extends the customer support experience to people who don't speak most common languages like English and Hindi and are more comfortable conversing in their own regional language.
  • NLP-Engine :   It enables systems to understand both written and spoken unstructured human language to analyse and derive meaning from it to respond adequately which helps to get insights.
  • Our own CRM :   We have our own inhouse developed CRM which is integrated with Voicebot to enhance Customer communication through multiple channels
  • Customer Sentiment Recognition:   Automatic detection of emotions can be done when customers interact with Voicebot to understand and analysis how they feel and this sentiment data can be used for further communications
  • Flexible-deployment :   Our system is cloud based and can be deployed remotely which has flexibility to be designed according to everyone's need
  • Text-to-speech :   We use Text-to-Speech technology which helps to convert text into natural sounding speech to deliver a human‑like personalized customer experience
  • Live agent in loop :   We have capabilities to transfer Voicebot calls to Live Agent seamlessly
  • Hybrify communication :   A Hybrify communication model is also possible where Voicebot and Human agent both get the opportunity to communicate with the customer