Connecting Businesses & People Through Intelligent Conversations
We architect high-performance voicebots, carrier-grade cloud telephony, and multi-channel engagement platforms that power billions of mission-critical conversations for top enterprises and governments.
Connecting businesses and governments with the people they serve
iKonTel Solutions Pvt. Ltd. is a Bengaluru-based communication technology company. Since 2011, we have helped enterprises and governments reach, engage and support people on every channel that matters, from a simple SMS to an AI agent that holds a natural conversation in the customer's own language.
We see ourselves as a communication partner, not just a vendor. When a bank needs to remind millions of borrowers about an EMI, a state government needs to hear its citizens' grievances, a hospital needs to run its day-to-day operations, or a utility needs to take complaints during an outage, iKonTel builds and runs the systems that make it happen reliably and at scale.
Since 2011
Over a decade of enterprise communication expertise and continuous innovation.
100% In-House Stack
Complete control from telephony to speech recognition and language models.
Carrier-Grade VNO
Licensed Virtual Network Operator offering carrier-grade control and compliance.
Global Operations
Trusted across public and private sectors in India, Vietnam, and Canada.
What we do
We bring every customer touchpoint onto one platform:
Voice
Cloud telephony, IVR, toll-free and 1600-series numbers, click-to-call, auto dialers and robocalls.
Messaging
SMS gateway, long-code SMS, WhatsApp and email.
Conversational AI
Multilingual voice bots and chatbots that understand intent, answer queries and complete transactions without human intervention.
Our products
Proprietary, cutting-edge technologies engineered for enterprise reliability and seamless multi-channel scale.
CollGraph
A visual journey builder for designing and automating multi-channel customer journeys across voice, SMS, WhatsApp and email.
Cloud Telephony Platform
A hosted, scalable calling infrastructure with no on-premise hardware.
Agentic AI Platform
AI agents that reason, act and resolve customer requests end to end, in multiple Indian languages.
Smart Healthcare Stack
A full-stack, AI-enabled Hospital Information Management System (HIMS) that connects every part of a hospital. It covers OPD, IPD, laboratory, pharmacy and inventory management, and includes dedicated apps for doctors and patients.
100% in-house stack
Every product and solution we offer is designed, built and maintained in-house. We control the full stack, from telephony and speech recognition to language models and hospital systems, so we can customise quickly, integrate deeply with client systems and keep sensitive data secure.
Industries we serve
Tailored technology infrastructure solving industry-specific challenges with precision, compliance, and scale.
Banking & Financial Services
Collections, EMI reminders, loan recovery, customer service and verification for leading banks and NBFCs.
Government & Public Services
Citizen helplines, grievance redressal and AI-powered self-service that make public services easier to reach for every citizen.
Healthcare
An AI-enabled HIMS that runs hospital operations end to end, from patient registration and consultations to admissions, lab reports and inventory. Our voice, WhatsApp and SMS channels also handle appointment booking, reminders and patient engagement.
Agriculture
Advisory and information services that reach farmers in their own language.
Utilities
Complaint registration, outage updates and billing support at high volume.
Built for scale and trust
Governments and enterprises trust iKonTel with mission-critical services that citizens and customers depend on daily.
Government & Citizen Services
Governments trust iKonTel with services that citizens depend on. We power the Chief Minister's Helpline 181 for the Government of Rajasthan, which connects citizens with the state for grievances, information and scheme support. We are also building an AI chatbot platform that will deliver 100+ citizen-centric services in Rajasthan, so people can get answers and complete requests any time, in their own language.
National Scale & Certified Security
This builds on our track record during COVID-19, when our platform handled over a million calls a day in support of the Government of India. We bring the same reliability to every client, public or private. We are PCI DSS, ISMS and QMS certified, and we operate in India, Vietnam and Canada.
calls/day during COVID-19
CM Helpline, Rajasthan
citizen services on AI
team members
Our people
Our team of 500+ professionals includes engineers, AI specialists, telecom experts, healthcare technology specialists and customer success teams. They share one goal: making every conversation and every service between an organisation and the people it serves faster, smarter and more human.
iKonTel: Connect. Engage. Succeed.
Our Vision
To be the leading provider of integrated software solutions and digital services, empowering businesses to improve efficiency, streamline operations, and enhance customer experiences in a digital-first world.
Our Mission
To deliver reliable software and innovative digital services that meet the unique needs of businesses, helping them thrive by optimizing communication, customer interactions, and operations.
Our History
Since 2011, iKonTel has been dedicated to innovation and excellence, continuously evolving to create lasting value and growth for our clients and partners.
Enhance customer interactions with
our advanced voice Bot solutions,
providing automated,
personalized
support that drives efficiency
and improves customer experience.
Our toll-free number service
provides businesses with a reliable
and efficient communication tool
to
ensure seamless customer support
and improved customer satisfaction.
Automate customer service
and support with intelligent
Voicebots,
capable of
handling queries,
processing requests, and
providing quick responses.
Transform voice into
data with advanced speech
services, offering
speech
recognition and synthesis
for accurate and real-time
communication.
Enhance customer interaction
with AI-driven voice bots that
understand,
respond, and
resolve queries, providing
a seamless experience.
Automate outreach with
RoboCalls, delivering important
messages and
reminders
at scale, making sure that
you communicate effectively
with your
audience.
Capture valuable leads and
engage customers through
missed call
services,
offering easy connectivity
without any cost to them.
Increase your online
visibility with our digital
marketing expertise,
ensuring that your business
stands
out and reaches its target
audience effectively.
Boost customer engagement
with our WhatsApp solutions,
enabling businesses to provide
instant,
automated support and
enhance communication.
Leverage YouTube to amplify
your brand's message and
connect with a wider audience
through
effective video
marketing and content strategies.
Discover how our solutions
can transform your online
presence. From digital
marketing to seamless
communication tools,we help
your business grow and thrive.
Enhance your website's
ranking and online
presence with
our advanced SEO
strategies,driving
traffic
and attracting
more potential customers
to your business.
Let us help you boost your
brand's visibility and
engagement on Facebook
with tailored strategies
that attract and retain
your ideal audience.
Maximize your brand's reach
on Instagram with our
creative strategies, boosting
engagement and
growing
your online community.
Strengthen your professional
presence on LinkedIn with
our solutions, increasing
visibility and
helping
your business connect
with industry leaders.
Stay updated with the
latest digital marketing trends
and tips on Twitter, and discover
how we can
help you connect
with your audience effectively.
Trusted by Businesses Worldwide
Meet our Founders
Sanjay Rout
Founder | CEO
Sanjit Pradhan
Co-Founder | CTOGet Started with iKonTel Today!
AI-powered solutions to optimize your business, anywhere, anytime.
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