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How Cloud Telephony helps the food and hospitality sector

January 21, 2023

  One of the most important needs in our digital age is Cloud Telephony. By utilizing the benefits of cloud technology, cloud  telephony is helping the food and hospitality business, like  every other industry, to expand quickly. Along with a number of additional advantages, cloud telephony principally help...

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Benefits of Toll-Free Numbers for SMEs and SMBs.

January 7, 2023

  Advantages of Toll-Free Numbers Small and Medium Businesses   Business communication is critical since it is the bedrock of the business-customer relationship. This relationship is given special attention by businesses since it emphasizes their customer-centric strategy. How a company communicate...

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How Various Industries are utilizing voice broadcasting Services / Robo call Services?

December 30, 2022

  When it comes to delivering information to large groups of people, Voice Broadcasting VB is quite valuable for a business or sector. The usage and applications of speech broadcasting services have grown exponentially over time. Companies are no longer limited to sending promotional or emergency messages. Instead, they're making the...

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How businesses can use cloud telephony solutions to run and deliver efficient logistics.

December 23, 2022

Analysts predict that the 3rd party logistic industry 3PLs in India would increase by 8.36 percent during the next four years, from 2018 to 2022. Such expansion demonstrates the industry's enormous potential.   The 3rd party logistic firm, on the other hand, necessitates a reliable communication system that improves ope...

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Mistakes that you must avoid while running Bulk SMS campaigns

December 3, 2022

The single goal for every business is to make profits. The sole intention of running a bulk SMS campaign is to reach or attract more people; who probably turn into future customers. SMS short message service is the fastest & cheapest way to communicate with your customers. It enhances customer service level, in less time it can tra...

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How can NBFCs benefit from Cloud Telephony?

November 28, 2022

According to recent surveys, many non-banking finance companies NBFC are present in India.The NBFC has a prominent share in the market.The various infrastructure financing cooperatives, microfinancing banks, gold loan providers, investment companies etc. fulfill the financial and borrowing needs of the Indian Population.  But when...

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Advantages of Voice Broadcasting Solutions for Call Centre

November 17, 2021

How Voice Broadcasting Can Benefit The Call Centers? A mass communication technique that gained popularity after its introduction in the post-1990s is voice broadcasting. Voice broadcasting finds application in the relay of messages from phone lines to a large number of customers at a time. Contact centers using voice broadcas...

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How to Boost Customer Experience with Toll-Free Numbers

November 13, 2021

Regardless of its nature and size, firms can go to any extent to keep their customers satisfied and increase retention rate. It needs to make sure the customer gets what he needs and provide them with additional services, which allows them to maintain a loyal customer base. Giving your consumer the best-in-class customer experience is the aim of a...

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Why are Voice Bots Gaining Prominence in the Call Centre Industry?

September 15, 2021

The year 2020 witnessed a transformation in customer service principles. Challenges posed by pandemic situations created a notion of panic and uncertainty among clients. Clients tend to prefer customer support over other channels. It resulted in unexpected call volumes and exerted tremendous pressure on traditional ...

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How does a debt collection agency gain from cloud telephone systems?

September 3, 2021

Enterprises hire debt collection attorneys and agencies to get the money back from debtors. It helps them get back the amount they lent for consumables, debit cards, and other financial services. the Fair Debt Collection Practices Act. It should know other details like phone calls made to the debtor and when they can do so....

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Everything You Need to Know about Predictive Dialers and Progressive Dialers.

August 17, 2021

Are you tired of waiting on hold for hours to reach your client? If so, the predictive dialers or progressive dialers will let all of those pesky clients know when someone has called and left messages directly into voicemail, so there is no delay. You'll be able to save time along with saving money without sacrificing any quality at all - this...

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Call Center vs Contact Center: Why businesses are moving to the cloud?

August 2, 2021

Call centers and contact centers are built for the same business functions – to provide customers a way of reaching a company and resolving their queries. However, the channels of communication differ between the two models of business. Modern call centers are shifting to contact center operations which give them a better capacity to handle...

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Reasons why BFSI business can benefit from a cloud call centre

July 19, 2021

According to a report by Microsoft the following customer experience statistics were revealed:   -  58% of consumers consider customer services as the main reason they choose a brand   -  61% of consumers avoid transacting with a brand after a bad customer service experience -...

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How Audio conference solution is beneficial for agriculture industries

July 8, 2021

In rural regions, poor network, the lack of knowledge or access to resources poses as a problem to overall industry functions. Since a vast majority of India comes from the Agriculture sector, there is a need for a robust communication system. That’s where audio conferencing is a highly scalable, purposeful and effective communication soluti...

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Why cloud telephony is beneficial for ecommerce industry

July 6, 2021

Ground-breaking E-commerce Transformation   Indian E-Commerce industry will reach US$99 billion by 2024 according to IBEF. Google says 61% of the customers are likely to purchase if there is a click-to-call option in the mobile search. Shocked? Don’t be! Since 2020 there has been a clear shift in buyi...

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How cloud telephony can help Automobile service industry?

June 30, 2021

Zoom to the New Age with Cloud Telephony   India being the fourth largest automobile manufacturer in the world is set to manufacture 3 million passenger vehicles by end of 2021. Now the question arises as to what kind of selling and customer support platform automobile industry is using for sale and service...

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How voice bots are the future of customer service

June 28, 2021

The unique challenges of COVID-19 pandemic have caused a wave of technological reform across industries. Undoubtedly, customers experienced a lot of uncertainty and panic. This has affected customer service operations at large, but technology emerged as an ideal solution to curb the negative impacts.   In this post, we will c...

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How cloud telephony with CRM integration is beneficial for your business

June 19, 2021

The main benefit of cloud telephony solutions is that people experience increased flexibility at work. Agents can operate remotely and cloud telephony fosters a productive remote workforce. Apart from less data loss and accurate information logs, cloud telephony with CRM integration speeds up processes for higher employee efficiency.  ...

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