Cloud Communication Advancements in Banking

  Cloud communication has revolutionised the banking industry, by solving major customer complaints like poor service, less accessibility, and security issues. In reality, the clients had to cope with long wait times for help, notifications for late transactions, and limited access to services outside of regular business hours. Introduction...

Cloud Telephony in the Travel Industry: A Game-Changer for Seamless Communication

  In the present fast-paced travel industry, customers expect instant responses and personalized services. Communication is the backbone of every successful business operation. When travellers reach out for bookings and enquiries across different channels, the traditional phone system might fall short. In this situation, cloud tel...

Cloud Contact Centre Solutions

Empower Your Sales and Support Function with Ikontel’s Cloud Contact Centre Solutions   Today, in a fast-paced business scene, sales and support are two important functions in communication and technological advancement. This is where Ikontel’s cloud contact centre solution steps in to empower busine...

Call Center CRM Software: Core Features & Benefits for Customer Experience with Ikontel

  Ensuring the customer interactions run smoothly in this busy corporate world, is more important than ever. That’s where Ikontel steps in. They specialize in innovative CRM systems that make it easier for call centers to manage customer relationships and keep operations running efficiently.   What Ikontel doe...

How long code SMS can improve customer satisfaction for gas service provider

  Implementing Longcode SMS services provided by Ikontel Solution Pvt Ltd can greatly enhance customer satisfaction. One of the best things about using long codes is that there is very minimal setup time. In fact, our customer can get a long code number up and running within a few hours.   How long code SMS...

10 voice bot use cases of tours and travel industry

  The tours and travel industry is a vast industry which caters to travellers' wish to travel to different places creating unforgettable experiences, and enabling them to discover new destinations. The services offered in this sector are travel guide, ticket process, accommodation and transportation etc.   But t...

Benefits of using Long Code SMS for the gas industry in billing and payment reminders

  At iKonTel, we understand the importance of efficient billing and timely customer payments for businesses in the gas industry. That's why we offer a powerful solution that leverages long code SMS for gas billing and payment reminders. By implementing our SMS payment reminder system, you can experience a range of benefits that will opt...

How voice bots Service can benefit the FMCG industry

  Changes are inevitable so the FMCG industry. This industry is a well knitted industry from dealer to distributors and from retailers to consumer. And at each stage communication is immensely needed. A littler delay or hindrance can disappoint your consumer and your vendor well. And your competitors are well aware of this and they take the...

The benefits of using voice bots in e-commerce industry

  Customer is the king when it comes to ecommerce. And to win customers ecommerce companies need to offer seamless communication, because that is the bottom line.   Imagine a customer frantically trying to reach out to you to know the order status, and the call is not through. Again the customer trying to chat but no l...

iKonTel Vietnam Celebrating International Yoga Day

22nd June 2023, Nha Trang City, Vietnam. iKonTel Vietnam proudly announces its active involvement in the celebration of International Yoga Day. On 17th June, the iKonTel Vietnam team participated in an outstanding event held at Nha Trang City, showcasing their commitment to promotin...

Cloud Telephony Use Cases for the gas industry

  Gas industry plays a vital role in the supply and distribution of natural gas to meet demands for residential, commercial, and industrial purposes. Since this industry is for people, proper communication is much-needed.    In daily life people request for new gas connection, refilling, gas connection relocations...

TPWODL Case Study: Whatsapp Chat Service and CRM

About TPWODL: TP Western Odisha Distribution Limited TPWODL is a joint venture between Tata Power and Government of Odisha. Basically a power distribution company serving power to a population of 88 lakh. In order to communicate with the consumers, they have a call centre.   Key challenges:...

Missed call service for Agriculture Business

  As India is surging ahead with the help of communication technology; more and more farmers are planning e-way to do their farming activities such as buying, taking advice, crop protection yield, even farming forecast. Though it looks promising for farmers; it becomes heavy on the farmers’ pocket, this is where Missed Call does the w...

How does A Missed Call Service help Agriculture companies

  A missed call service can be a useful tool for agriculture businesses to engage with their customers and improve their operations in several ways. Here are some ways in which a missed call service can benefit agriculture businesses:   1. Lead generation:   Agriculture busin...

How Cloud Telephony helps the food and hospitality sector

  One of the most important needs in our digital age is Cloud Telephony. By utilizing the benefits of cloud technology, cloud  telephony is helping the food and hospitality business, like  every other industry, to expand quickly. Along with a number of additional advantages, cloud telephony principally help...

Benefits of Toll-Free Numbers for SMEs and SMBs.

  Advantages of Toll-Free Numbers Small and Medium Businesses   Business communication is critical since it is the bedrock of the business-customer relationship. This relationship is given special attention by businesses since it emphasizes their customer-centric strategy. How a company communicate...

How Various Industries are utilizing voice broadcasting Services / Robo call Services?

  When it comes to delivering information to large groups of people, Voice Broadcasting VB is quite valuable for a business or sector. The usage and applications of speech broadcasting services have grown exponentially over time. Companies are no longer limited to sending promotional or emergency messages. Instead, they're making the...

How businesses can use cloud telephony solutions to run and deliver efficient logistics.

Analysts predict that the 3rd party logistic industry 3PLs in India would increase by 8.36 percent during the next four years, from 2018 to 2022. Such expansion demonstrates the industry's enormous potential.   The 3rd party logistic firm, on the other hand, necessitates a reliable communication system that improves ope...