iKonTel Vietnam Celebrating International Yoga Day

22nd June 2023, Nha Trang City, Vietnam. iKonTel Vietnam proudly announces its active involvement in the celebration of International Yoga Day. On 17th June, the iKonTel Vietnam team participated in an outstanding event held at Nha Trang City, showcasing their commitment to promotin...

Cloud Telephony Use Cases for the gas industry

  Gas industry plays a vital role in the supply and distribution of natural gas to meet demands for residential, commercial, and industrial purposes. Since this industry is for people, proper communication is much-needed.    In daily life people request for new gas connection, refilling, gas connection relocations...

TPWODL Case Study: Whatsapp Chat Service and CRM

About TPWODL: TP Western Odisha Distribution Limited TPWODL is a joint venture between Tata Power and Government of Odisha. Basically a power distribution company serving power to a population of 88 lakh. In order to communicate with the consumers, they have a call centre.   Key challenges:...

Missed call service for Agriculture Business

  As India is surging ahead with the help of communication technology; more and more farmers are planning e-way to do their farming activities such as buying, taking advice, crop protection yield, even farming forecast. Though it looks promising for farmers; it becomes heavy on the farmers’ pocket, this is where Missed Call does the w...

How does A Missed Call Service help Agriculture companies

  A missed call service can be a useful tool for agriculture businesses to engage with their customers and improve their operations in several ways. Here are some ways in which a missed call service can benefit agriculture businesses:   1. Lead generation:   Agriculture busin...

How Cloud Telephony helps the food and hospitality sector

  One of the most important needs in our digital age is Cloud Telephony. By utilizing the benefits of cloud technology, cloud  telephony is helping the food and hospitality business, like  every other industry, to expand quickly. Along with a number of additional advantages, cloud telephony principally help...

Benefits of Toll-Free Numbers for SMEs and SMBs.

  Advantages of Toll-Free Numbers Small and Medium Businesses   Business communication is critical since it is the bedrock of the business-customer relationship. This relationship is given special attention by businesses since it emphasizes their customer-centric strategy. How a company communicate...

How Various Industries are utilizing voice broadcasting Services / Robo call Services?

  When it comes to delivering information to large groups of people, Voice Broadcasting VB is quite valuable for a business or sector. The usage and applications of speech broadcasting services have grown exponentially over time. Companies are no longer limited to sending promotional or emergency messages. Instead, they're making the...

How businesses can use cloud telephony solutions to run and deliver efficient logistics.

Analysts predict that the 3rd party logistic industry 3PLs in India would increase by 8.36 percent during the next four years, from 2018 to 2022. Such expansion demonstrates the industry's enormous potential.   The 3rd party logistic firm, on the other hand, necessitates a reliable communication system that improves ope...

Mistakes that you must avoid while running Bulk SMS campaigns

The single goal for every business is to make profits. The sole intention of running a bulk SMS campaign is to reach or attract more people; who probably turn into future customers. SMS short message service is the fastest & cheapest way to communicate with your customers. It enhances customer service level, in less time it can tra...

How can NBFCs benefit from Cloud Telephony?

According to recent surveys, many non-banking finance companies NBFC are present in India.The NBFC has a prominent share in the market.The various infrastructure financing cooperatives, microfinancing banks, gold loan providers, investment companies etc. fulfill the financial and borrowing needs of the Indian Population.  But when...

Advantages of Voice Broadcasting Solutions for Call Centre

How Voice Broadcasting Can Benefit The Call Centers? A mass communication technique that gained popularity after its introduction in the post-1990s is voice broadcasting. Voice broadcasting finds application in the relay of messages from phone lines to a large number of customers at a time. Contact centers using voice broadcas...

How to Boost Customer Experience with Toll-Free Numbers

Regardless of its nature and size, firms can go to any extent to keep their customers satisfied and increase retention rate. It needs to make sure the customer gets what he needs and provide them with additional services, which allows them to maintain a loyal customer base. Giving your consumer the best-in-class customer experience is the aim of a...

Why are Voice Bots Gaining Prominence in the Call Centre Industry?

The year 2020 witnessed a transformation in customer service principles. Challenges posed by pandemic situations created a notion of panic and uncertainty among clients. Clients tend to prefer customer support over other channels. It resulted in unexpected call volumes and exerted tremendous pressure on traditional ...

How does a debt collection agency gain from cloud telephone systems?

Enterprises hire debt collection attorneys and agencies to get the money back from debtors. It helps them get back the amount they lent for consumables, debit cards, and other financial services. the Fair Debt Collection Practices Act. It should know other details like phone calls made to the debtor and when they can do so....

Everything You Need to Know about Predictive Dialers and Progressive Dialers.

Are you tired of waiting on hold for hours to reach your client? If so, the predictive dialers or progressive dialers will let all of those pesky clients know when someone has called and left messages directly into voicemail, so there is no delay. You'll be able to save time along with saving money without sacrificing any quality at all - this...

Call Center vs Contact Center: Why businesses are moving to the cloud?

Call centers and contact centers are built for the same business functions – to provide customers a way of reaching a company and resolving their queries. However, the channels of communication differ between the two models of business. Modern call centers are shifting to contact center operations which give them a better capacity to handle...

Reasons why BFSI business can benefit from a cloud call centre

According to a report by Microsoft the following customer experience statistics were revealed:   -  58% of consumers consider customer services as the main reason they choose a brand   -  61% of consumers avoid transacting with a brand after a bad customer service experience -...