How Cloud telephony helped businesses during the pandemic

The COVID-19 pandemic was a big threat to not just lives, but businesses and livelihoods. While the first wave of COVID-19 threatened the existence of SMEs, the second wave is taking a toll on businesses everywhere. Amidst the challenges, many businesses were in search for solutions to curb the negative impacts of this disease outbreak....

5 interactive ways IVR systems liberate businesses and the customers they serve

IVRS stands for Integrated Voice Response System, which is the automated voice that you hear when you call the bank and punch in numbers until you get to speak with a representative. In most cases, you have noticed that IVRS can solve your query and offer immediate responses to your questions. Using AI and smart dial pad recognition, IVRS is popul...

8 uses of bulk SMS for lead generation

SMS marketing or also called text message marketing is a huge hit for businesses looking to cover a lot of ground in the market in the shortest duration. SMS marketing is a powerful lead generation machine, paired with features like automated SMS, Bulk SMS and trigger SMS events.   If you’re looking to scale up your bra...

How IVR has benefited call centre operations

A customer’s first interaction with your business needs to create a stunning impression. When customers call support services, they’re looking for answers and it’s your duty to make the process effective. In many cases, the first call of a customer might reach your Interactive Voice Response System IVRS. In that case, you have...

7 best reasons why SMEs are switching to cloud contact centres

  Startup ecosystems are evolving and the market is no longer dominated by elite and high brand companies. More SMEs are being introduced in various industries, thus creating a robust framework that is reforming commerce everywhere.   With the advancements of technology, SMEs are competing with larger corporations in s...

5 advantages of using CRM with inbuilt cloud telephony

Customers want seamless experiences in every interaction they have with your company. As a result, your company should dedicate resources that create a robust communication strategy.   CRM with inbuilt cloud telephony  systems is widely po...

4 main ways that cloud telephony can transform your business

With the increased access to technology, more businesses are adopting effective methods of streamlining their business processes. Since communication is an integral business function, the best technologies are employed by businesses of all sizes. When the communication methods are cost-effective and timely, business productivity increases....

How does HR voice bot help the recruitment process of an organization?

Companies spend a lot of resources in the hiring process. On average, it takes up to 7 days of an HR executive's time and costs to land one qualified employee. The costs may differ from company to company, but these numbers are not small.    While people are entitled to making creative decisions base...

Understanding the benefits of the Click 2 call feature

Among the many benefits of incorporating a Click 2 Call feature, customers can simply click on a button to contact your company directly from your website. This makes communications easier and thus drives more leads to your business.   While you can always have a phone number listed on your website, it’s not likely that...

Commonly asked questions about SMS gateway services

In this blog, we explore commonly asked questions related to sending business SMS.   What is an SMS gateway?   An SMS gateway is a secure network that is built to send, receive and manage bulk short message services SMS. This can be done to or from a mobile telephone anywhere in the...

5 use cases of SMS marketing for sales

  SMS marketing is a popular tool used for sales and conversions. In fact, more companies are using SMS as a viable mode to interact with the market. With the many advantages of an SMS gateway, businesses can scale up their communications and kickstart large campaigns that cover a vast share of the market.  ...

Finding new ways to reach customers?

  Does a business work without customers? What if you have a product to launch and no customers?   Customers are undeniably an asset that lets your business proliferate and reach new heights. The amount of time and money any organization spends on attracting potential customers is huge.   At...

How A Missed Call Service Helps You to Get More Customers

  Why should you choose Missed Call Services?   Save loads of time     You can help your leads and customer service agents save loads of time. Customers can give a missed call and your agents can call them back with relevant information....

3 Technology Predictions for the Upcoming Year

  The trendsetters:     1] Virtual Reality VR:   What if we say, you will have a chance to travel to a different world with just one click? Don't be surprised. Virtual reality is even famous today among many fields but the future...

How a toll-free number can help your business to grow

Why use a Toll-Free Number service? Better customer service Toll-Free numbers help connect with customers easily. Toll-free solutions help provide a smooth communication medium to all customers. Right from prospective customers to service issues, the toll-free number can be used by all. You...

Consequence of losing data

  Causes of losing data:   Everybody knows how important data is, be it a personal picture of the vacation you had, or client information. Data loss can be caused due to various reasons. Let us take a look at a few prominent reasons.   1] Human error:  ...

ikonTel- number masking

  Benefits of using the masked contact number   Customer privacy   Anonymous calls and client data privacy is extremely important for all businesses. Number masking solutions will help you protect customer contact details with ease. Moreover, the solutio...

How to choose reliable Cloud telephony systems

  What is Cloud telephony?   Cloud telephony solutions help move all your business-related phone services to the cloud.   The cloud based telephony system will be run through the internet connection. It is a VoIPVoice Ove...