Ikontel offers Reliable call centre CRM services

  Our vast Call centre CRM service offerings   Customer Interaction Management   Email Support   We can set up an email filtering system based on the keywords used in the email body. Agents allocation for specifi...

What is SMS short code & how is it used

  Marketing strategies are reaching over and beyond everyone’s expectations. It started with advertisements in newspapers and evolved to billboards. Technology changed and companies turned towards digital marketing, and now there are numerous ways in which this can be carried out.   One such marketing strategy...

Benefits of Cloud Telephony for SMEs

  More and more businesses are investing in cloud telephony for their communications. This is because cloud calling is cheaper, more reliable, scalable and efficient than telephonic interactions. Especially during the global pandemic of COVID-19 cloud technologies have remained an important part of communication in every industry. Cloud tel...