The entertainment industry is all about keeping audiences engaged and managing smooth operations. With technology evolving, cloud communication has become a game-changer. Ikontel Solutions Private Limited, a trusted provider of cloud telephony services, helps the entertainment industry stay connected and efficient with advanced tools that meet their needs.

 Key Benefits of Cloud Communication in Entertainment

1. Real-Time Audience Interaction: Cloud communication allows for instant engagement with audiences during live events. According to a 2023 survey, 78% of viewers feel more connected to live events when they can interact through real-time polls, SMS, or voice calls. Let’s take an example of live music concert where fans can vote for their favourite songs through SMS or voice calls. With Ikontel’s cloud telephony, such interactive experiences become seamless. During award shows or sports matches, viewers can participate in real-time polls, making them feel like an integral part of the event.
    
2.  Better Team Collaboration: In entertainment, production teams often work from different cities or even countries. Cloud communication tools like instant messaging help directors, writers, and crew stay connected, saving time and effort. Studies show that businesses using cloud-based communication reduce project delays by 35% due to better coordination.

Key Features

1. Hosting Live Shows and Events: With Ikontel’s cloud telephony, entertainment companies can host virtual events, live podcasts, or online talent shows. For example, during a virtual stand-up comedy event, voice bots can take audience feedback instantly, making the experience more engaging.
    
2. Gathering Audience Feedback: Understanding audience preferences is critical for success in entertainment. Cloud communication makes this process efficient. 82% of entertainment companies state that SMS and chatbot-based surveys yield faster responses compared to traditional methods. A TV reality show can use SMS polls to let viewers vote for their favourite contestants.

Use Cases

1. Promoting Events and Shows: When promoting a new movie or a concert, SMS campaigns work wonders. For instance, a music label can send reminders about ticket sales or exclusive song releases to fans, ensuring they stay updated and excited.
    
2. Ticket Sales Made Easy: Selling tickets for concerts or movies can sometimes be challenging. With Ikontel’s cloud telephony solutions, companies can offer virtual numbers for customer support. Fans can call these numbers to book tickets, check seat availability, or get event details. For example, a ticketing platform can use cloud calling to handle large volumes of customer queries during a big festival. 68% of ticketing platforms report reduced wait times and increased customer satisfaction after adopting cloud telephony solutions.

Cloud telephony plays a pivotal role in enhancing the operations and customer experience for OTT platforms in the entertainment sector. 

Improved Customer Support

1. 24/7 Availability: Cloud telephony ensures uninterrupted customer support, allowing users to resolve issues like subscription renewal, login problems, or billing queries anytime.
2. Efficient Call Routing: Advanced call distribution minimises wait times by directing calls to the most appropriate support agent.

Conclusion

Cloud communication is helping the entertainment industry reach new heights by keeping audiences engaged and improving teamwork. With Ikontel Solutions Private Limited, entertainment companies can create memorable experiences for fans while managing operations efficiently.

Let Ikontel be your partner in making entertainment more exciting and seamless. Contact us today!