Call Center vs Contact Center: Why businesses are moving to the cloud?

August 2, 2021

Call centers and contact centers are built for the same business functions – to provide customers a way of reaching a company and resolving their queries. However, the channels of communication differ between the two models of business. Modern call centers are shifting to contact center operations which give them a better capacity to handle

Everything You Need to Know about Predictive Dialers and Progressive Dialers.

August 17, 2021

Are you tired of waiting on hold for hours to reach your client? If so, the predictive dialers or progressive dialers will let all of those pesky clients know when someone has called and left messages directly into voicemail, so there is no delay. You'll be able to save time along with saving money without sacrificing any quality at all - this