How Cloud telephony helped businesses during the pandemic

May 20, 2021

The COVID-19 pandemic was a big threat to not just lives, but businesses and livelihoods. While the first wave of COVID-19 threatened the existence of SMEs, the second wave is taking a toll on businesses everywhere. Amidst the challenges, many businesses were in search for solutions to curb the negative impacts of this disease outbreak.

Benefits of Cloud Telephony for SMEs

January 28, 2021

  More and more businesses are investing in cloud telephony for their communications. This is because cloud calling is cheaper, more reliable, scalable and efficient than telephonic interactions. Especially during the global pandemic of COVID-19 cloud technologies have remained an important part of communication in every industry. Cloud tel

Consequence of losing data

February 17, 2021

  Causes of losing data:   Everybody knows how important data is, be it a personal picture of the vacation you had, or client information. Data loss can be caused due to various reasons. Let us take a look at a few prominent reasons.   1] Human error:  

Reasons why BFSI business can benefit from a cloud call centre

July 19, 2021

According to a report by Microsoft the following customer experience statistics were revealed:   -  58% of consumers consider customer services as the main reason they choose a brand   -  61% of consumers avoid transacting with a brand after a bad customer service experience -

Utilization of cloud telephony for the insurance industry

June 5, 2021

According to a research study by IBEF, the insurance industry will witness a four times growth in the next 10 years. To match the demands of a rapidly growing business ecosystem, insurance companies should invest in scalable and flexible technologies. Cloud Telephony has stood out as a leading contributor to efficiency and growth of the insurance

6 reasons why Cloud telephony is for SMEs?

June 8, 2021

Over 90% of Fortune 500 companies have invested in robust cloud telephony networks to upscale their business operations and improve overall efficiency. However, small and medium enterprises SMEs can benefit immensely from adopting cloud telephony services.   In a competitive business ecosystem, your business success depends

4 main ways that cloud telephony can transform your business

April 13, 2021

With the increased access to technology, more businesses are adopting effective methods of streamlining their business processes. Since communication is an integral business function, the best technologies are employed by businesses of all sizes. When the communication methods are cost-effective and timely, business productivity increases.

ikonTel- number masking

February 17, 2021

  Benefits of using the masked contact number   Customer privacy   Anonymous calls and client data privacy is extremely important for all businesses. Number masking solutions will help you protect customer contact details with ease. Moreover, the solutio

6 reasons why Cloud telephony is required for Collections Business

June 16, 2021

Numerous business hire debt collection agencies or experts to help retrieve their receivables. Whether a loan, credit card payments or other financial services, a collection agency is employed to follow up with debtors and retrieve debt. The way collection agencies and business are operating has changed in the past two decades. Now, cloud telephon

How cloud telephony with CRM integration is beneficial for your business

June 19, 2021

The main benefit of cloud telephony solutions is that people experience increased flexibility at work. Agents can operate remotely and cloud telephony fosters a productive remote workforce. Apart from less data loss and accurate information logs, cloud telephony with CRM integration speeds up processes for higher employee efficiency.  

How to choose reliable Cloud telephony systems

February 17, 2021

  What is Cloud telephony?   Cloud telephony solutions help move all your business-related phone services to the cloud.   The cloud based telephony system will be run through the internet connection. It is a VoIPVoice Ove

5 advantages of using CRM with inbuilt cloud telephony

April 16, 2021

Customers want seamless experiences in every interaction they have with your company. As a result, your company should dedicate resources that create a robust communication strategy.   CRM with inbuilt cloud telephony  systems is widely po

How cloud telephony can help Automobile service industry?

June 30, 2021

Zoom to the New Age with Cloud Telephony   India being the fourth largest automobile manufacturer in the world is set to manufacture 3 million passenger vehicles by end of 2021. Now the question arises as to what kind of selling and customer support platform automobile industry is using for sale and service

7 best reasons why SMEs are switching to cloud contact centres

April 20, 2021

  Startup ecosystems are evolving and the market is no longer dominated by elite and high brand companies. More SMEs are being introduced in various industries, thus creating a robust framework that is reforming commerce everywhere.   With the advancements of technology, SMEs are competing with larger corporations in s

Why cloud telephony is beneficial for ecommerce industry

July 6, 2021

Ground-breaking E-commerce Transformation   Indian E-Commerce industry will reach US$99 billion by 2024 according to IBEF. Google says 61% of the customers are likely to purchase if there is a click-to-call option in the mobile search. Shocked? Don’t be! Since 2020 there has been a clear shift in buyi

How Cloud Telephony helps the food and hospitality sector

January 21, 2023

  One of the most important needs in our digital age is Cloud Telephony. By utilizing the benefits of cloud technology, cloud  telephony is helping the food and hospitality business, like  every other industry, to expand quickly. Along with a number of additional advantages, cloud telephony principally help

Cloud Contact Centre Solutions

September 15, 2023

Empower Your Sales and Support Function with Ikontel’s Cloud Contact Centre Solutions   Today, in a fast-paced business scene, sales and support are two important functions in communication and technological advancement. This is where Ikontel’s cloud contact centre solution steps in to empower busine