3 Technology Predictions for the Upcoming Year

February 17, 2021

  The trendsetters:     1] Virtual Reality VR:   What if we say, you will have a chance to travel to a different world with just one click? Don't be surprised. Virtual reality is even famous today among many fields but the future

How a toll-free number can help your business to grow

February 17, 2021

Why use a Toll-Free Number service? Better customer service Toll-Free numbers help connect with customers easily. Toll-free solutions help provide a smooth communication medium to all customers. Right from prospective customers to service issues, the toll-free number can be used by all. You

How voice bots are the future of customer service

June 28, 2021

The unique challenges of COVID-19 pandemic have caused a wave of technological reform across industries. Undoubtedly, customers experienced a lot of uncertainty and panic. This has affected customer service operations at large, but technology emerged as an ideal solution to curb the negative impacts.   In this post, we will c

Ikontel offers Reliable call centre CRM services

February 17, 2021

  Our vast Call centre CRM service offerings   Customer Interaction Management   Email Support   We can set up an email filtering system based on the keywords used in the email body. Agents allocation for specifi