How IVR has benefited call centre operations

April 28, 2021

A customer’s first interaction with your business needs to create a stunning impression. When customers call support services, they’re looking for answers and it’s your duty to make the process effective. In many cases, the first call of a customer might reach your Interactive Voice Response System IVRS. In that case, you have

5 interactive ways IVR systems liberate businesses and the customers they serve

May 17, 2021

IVRS stands for Integrated Voice Response System, which is the automated voice that you hear when you call the bank and punch in numbers until you get to speak with a representative. In most cases, you have noticed that IVRS can solve your query and offer immediate responses to your questions. Using AI and smart dial pad recognition, IVRS is popul